Outage in Phreesia

Phone Support Disruption

Resolved Minor
September 05, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our phone system vendor is currently experiencing issues that may prevent clients from reaching a Phreesia Support agent by phone. We are working closely with our vendor to resolve the issue as quickly as possible. In the meantime, if you need assistance with a technical issue, please email support@phreesia.com and a case will be opened automatically. We will provide further updates as more information becomes available.
Components affected
Phreesia Phone System

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/05/2025 11:59PM

This incident has been resolved.

MONITORING 4 months ago - at 09/05/2025 09:14PM

Our phone system vendor has implemented a fix, and inbound and outbound calls to Phreesia Support are now working as expected. We will continue to monitor closely to ensure stability.

Thank you for your patience, and we appreciate your understanding while this was being addressed.

INVESTIGATING 4 months ago - at 09/05/2025 08:16PM

Our phone system vendor is currently experiencing issues that may prevent clients from reaching a Phreesia Support agent by phone. We are working closely with our vendor to resolve the issue as quickly as possible.

In the meantime, if you need assistance with a technical issue, please email support@phreesia.com and a case will be opened automatically.

We will provide further updates as more information becomes available.

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