Outage in Piano Software

Composer/VX/ID outage due to incident at Cloudflare

Resolved Minor
June 21, 2022 - Started over 2 years ago - Lasted 18 minutes
Official incident page

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Outage Details

Cloudflare is investigating wide-spread issues with their services and/or network. Piano services are affected by the incident.
Components affected
Piano Software Composer Experience Execution - Australia Piano Software VX Checkout - Australia - buy-au.piano.io Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Composer Experience Execution - Asia Piano Software API Endpoints - Asia - api-ap.piano.io Piano Software Composer Experience Execution - Europe Piano Software VX Checkout - Europe - buy-eu.piano.io Piano Software API Endpoints - EU - api-eu.piano.io Piano Software Publisher Dashboard - US - https://dashboard.piano.io Piano Software VX Checkout - Asia - buy-ap.piano.io Piano Software US - id.piano.io Piano Software EU - id.piano.io Piano Software VX Checkout - US - buy.piano.io Piano Software Composer Experience Execution - US Piano Software API Endpoints - US - api.piano.io Piano Software Asia - id-ap.piano.io Piano Software API Endpoints - AU - api-au.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io Piano Software Australia - id-au.piano.io Piano Software Piano Composer Data Collection
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/21/2022 07:25AM

Ref: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

MONITORING over 2 years ago - at 06/21/2022 07:23AM

Cloudflare has implemented a fix and we are monitoring the results.

IDENTIFIED over 2 years ago - at 06/21/2022 07:21AM

Cloudflare has identified the issue and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/21/2022 07:09AM

Cloudflare is investigating wide-spread issues with their services and/or network. Piano services are affected by the incident.

Latest Piano Software outages

[Piano Analytics] Delay in real-time data - 3 days ago
/access/check endpoint not returning correct entitlement info - 3 days ago
[Piano Analytics] Potential interface availability issues - 4 days ago
Elevated errors on VX checkout (US and EU regions) - 10 days ago
[Piano Analytics] Delay in real-time data - 14 days ago

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