Outage in Piano Software

[Piano Analytics] Potential interface performance issues

Resolved Minor
September 27, 2022 - Started over 2 years ago - Lasted 3 days
Official incident page

Need to monitor Piano Software outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Piano Software, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing potential performance issues with our tools in Analytics Suite 2. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Components affected
Piano Software Piano Analytics Interfaces Availability - AS2
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 09/28/2022 08:06AM

The server is still in an unstable state. There is still a delay in the calculation of aggregated data, which may cause performance issues on Analytics Suite 2.

Our technical teams are still actively working to resolve the issue.
We apologize for any inconvenience caused.

INVESTIGATING over 2 years ago - at 09/27/2022 07:59AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 09/27/2022 07:52AM

We are currently experiencing potential performance issues with our tools in Analytics Suite 2.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

Latest Piano Software outages

Double opt-in backlog processing (EU ID/VX) - 4 days ago
[Piano Analytics] Delay in real-time data - 9 days ago
[Piano Analytics] Delay in generating yesterday's data - 9 days ago
[Piano Analytics] Incident supported by the on-call team - 12 days ago
[Piano Analytics] Incident supported by the on-call team - 16 days ago

Be the first to know when Piano Software and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook