Outage in Piano Software
[Piano Analytics] Delay in real-time data
Resolved Major
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Outage Details
We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.
Affected customers - Less than 1%
Affected customers - Less than 1%
Components affected
Piano Software Piano Analytics Data Processing - DeltaLatest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/21/2025 03:30PM
The issue has been resolved and real-time data is now available again. The previously stuck data is currently being re-ingested, and all scheduled exports are being sent.
IDENTIFIED
13 days ago - at 08/21/2025 01:49PM
Real-time data recovery has been restored and is now available.
The historical data that remained stuck during the incident is still not accessible at this time.
Our teams are actively working on unblocking and recovering this data.
INVESTIGATING
13 days ago - at 08/21/2025 12:18PM
We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.
Affected customers - Less than 1%
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