Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
August 21, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a delay in real-time data processing on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - Less than 1%
Components affected
Piano Software Piano Analytics Data Processing - Delta

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/21/2025 03:30PM

The issue has been resolved and real-time data is now available again. The previously stuck data is currently being re-ingested, and all scheduled exports are being sent.

IDENTIFIED 2 months ago - at 08/21/2025 01:49PM

Real-time data recovery has been restored and is now available.
The historical data that remained stuck during the incident is still not accessible at this time.
Our teams are actively working on unblocking and recovering this data.

INVESTIGATING 2 months ago - at 08/21/2025 12:18PM

We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - Less than 1%

Latest Piano Software outages

Some of Piano services in US environment affected by AWS incident - about 18 hours ago
Sandbox unavailable - 5 days ago
[Piano Analytics] Potential properties availability issues - 14 days ago
[Piano Analytics] Issue on Data Query 3 - 14 days ago
Partial Access Check Outage - about 1 month ago

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