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The issue has been resolved and real-time data is now available again. The previously stuck data is currently being re-ingested, and all scheduled exports are being sent.
Real-time data recovery has been restored and is now available.
The historical data that remained stuck during the incident is still not accessible at this time.
Our teams are actively working on unblocking and recovering this data.
We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.
Affected customers - Less than 1%
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