Outage in Piano Software
Template Preview not loading in Sandbox
Resolved MinorIncident Report
Our developers are currently investigating the issue of the template previews not loading in the sandbox. We will share an update as soon as there is progress.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 08/28/2025 10:10PM
This incident has been resolved.
MONITORING
2 months ago - at 08/28/2025 08:05PM
Our devs have released the fix. Based on our internal testing, the preview functionality is back on Sandbox. We will continue to monitor
IDENTIFIED
2 months ago - at 08/28/2025 07:34PM
Our developers have identified the issue and actively working on a fix. We will update the status once the fix is released.
INVESTIGATING
2 months ago - at 08/28/2025 07:33PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 08/28/2025 06:51PM
Our developers are currently investigating the issue of the template previews not loading in the sandbox. We will share an update as soon as there is progress.
Latest Piano Software outages
Sandbox unavailable - 22 days ago
[Piano Analytics] Potential properties availability issues - about 1 month ago
[Piano Analytics] Issue on Data Query 3 - about 1 month ago
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