Outage in Piano Software
Template Preview not loading in Sandbox
Resolved Minor
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Outage Details
Our developers are currently investigating the issue of the template previews not loading in the sandbox. We will share an update as soon as there is progress.
Components affected
Piano Software OtherLatest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/28/2025 10:10PM
This incident has been resolved.
MONITORING
6 days ago - at 08/28/2025 08:05PM
Our devs have released the fix. Based on our internal testing, the preview functionality is back on Sandbox. We will continue to monitor
IDENTIFIED
6 days ago - at 08/28/2025 07:34PM
Our developers have identified the issue and actively working on a fix. We will update the status once the fix is released.
INVESTIGATING
6 days ago - at 08/28/2025 07:33PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 08/28/2025 06:51PM
Our developers are currently investigating the issue of the template previews not loading in the sandbox. We will share an update as soon as there is progress.
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