Outage in Piano Software
Template Preview not loading in Sandbox
Resolved MinorIncident Report
Our developers are currently investigating the issue of the template previews not loading in the sandbox. We will share an update as soon as there is progress.
Components affected
Piano Software Other
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/28/2025 10:10PM
This incident has been resolved.
MONITORING
about 2 months ago - at 08/28/2025 08:05PM
Our devs have released the fix. Based on our internal testing, the preview functionality is back on Sandbox. We will continue to monitor
IDENTIFIED
about 2 months ago - at 08/28/2025 07:34PM
Our developers have identified the issue and actively working on a fix. We will update the status once the fix is released.
INVESTIGATING
about 2 months ago - at 08/28/2025 07:33PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 08/28/2025 06:51PM
Our developers are currently investigating the issue of the template previews not loading in the sandbox. We will share an update as soon as there is progress.
Latest Piano Software outages
Sandbox unavailable - 1 day ago
[Piano Analytics] Issue on Data Query 3 - 11 days ago
Partial Access Check Outage - 28 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago
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