Outage in Piano Software

Piano platform (EU) higher error rates and latency on some requests

Resolved Maintenance
December 07, 2022 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Piano platform has been experiencing higher error rates and latency on some requests since about 12:30PM UTC. Our engineering team is investigating the issue. This is affecting Piano VX, ID and Publisher Dashboard in the EU
Components affected
Piano Software Piano ID and VX transactional Emails Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io Piano Software API Endpoints - EU - api-eu.piano.io Piano Software VX Checkout - Europe - buy-eu.piano.io Piano Software EU - id.piano.io
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/07/2022 09:37PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/07/2022 08:54PM

Incident solution was deployed at 19:32 CET. Piano Team will continue to monitor the situation to ensure no further issues.

IDENTIFIED about 2 years ago - at 12/07/2022 04:53PM

Our team has confirmed that this is caused by an AWS issue and that AWS is currently investigating and fixing that issue. Our developers are working in parallel to mitigate the impact until that fix is released.

INVESTIGATING about 2 years ago - at 12/07/2022 02:36PM

Piano platform has been experiencing higher error rates and latency on some requests since about 12:30PM UTC. Our engineering team is investigating the issue. This is affecting Piano VX, ID and Publisher Dashboard in the EU

Latest Piano Software outages

[Piano Analytics] Delay in real-time data - 3 days ago
/access/check endpoint not returning correct entitlement info - 3 days ago
[Piano Analytics] Potential interface availability issues - 4 days ago
Elevated errors on VX checkout (US and EU regions) - 10 days ago
[Piano Analytics] Delay in real-time data - 14 days ago

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