Outage in Piano Software
Delays on Piano VX reports (US region)
Resolved Minor
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Outage Details
Due to an issue with a replica, Piano VX reporting is working with delays since 3:25AM UTC. You may observe that the Dashboard and the API are not showing up to date results for various reports including Subscription reports (Visual and Subscription Log), Revenue, and New Activity reports. Our team are investigating the issue. This is affecting the US region only.
Components affected
Piano Software API Endpoints - US - api.piano.io Piano Software Publisher Dashboard - US - https://dashboard.piano.ioLatest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 12/23/2022 12:32AM
The incident was resolved at 2022-12-22 14:50 UTC. Apologies for not updating the status sooner.
INVESTIGATING
almost 3 years ago - at 12/22/2022 09:09AM
Due to an issue with a replica, Piano VX reporting is working with delays since 3:25AM UTC. You may observe that the Dashboard and the API are not showing up to date results for various reports including Subscription reports (Visual and Subscription Log), Revenue, and New Activity reports. Our team are investigating the issue. This is affecting the US region only.
Latest Piano Software outages
Partial Access Check Outage - 6 days ago
[Piano Analytics] Delay in real-time data - 15 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
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