Outage in Piano Software

[ID][Analytics] User cookie affected by recent pa.js release

Resolved Minor
January 26, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Today we have discovered that clients having both Piano ID and Piano Analytics libraries on their websites are experiencing issues with user login process because of the user cookie issue caused by the latest analytics library version. We rolled latest release back, and the issue is now resolved, but we are still monitoring the result.
Components affected
Piano Software EU - id.piano.io Piano Software Australia - id-au.piano.io Piano Software US - id.piano.io Piano Software Asia - id-ap.piano.io
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/26/2023 03:30PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/26/2023 11:47AM

Today we have discovered that clients having both Piano ID and Piano Analytics libraries on their websites are experiencing issues with user login process because of the user cookie issue caused by the latest analytics library version.
We rolled latest release back, and the issue is now resolved, but we are still monitoring the result.

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