Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major
April 25, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing delays in the generation of Dashboard and Dataquery 2 exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/25/2023 12:15PM

The issue has been resolved and all exports have been sent.

INVESTIGATING almost 2 years ago - at 04/25/2023 06:05AM

We are currently experiencing delays in the generation of Dashboard and Dataquery 2 exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers

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