Outage in Piano Software
Piano VX scheduler issues [EU region]
Resolved Major
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Outage Details
A scheduler issue is affecting Piano VX in the EU region since 08:50 AM UTC. Piano VX and ID emails are currently not going out and user synchronisation through Elasticsearch is delayed. Developers are investigating the issue and the impact.
Components affected
Piano Software Piano ID and VX transactional EmailsLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 05/25/2023 12:42PM
This is incident has been resolved.
MONITORING
over 2 years ago - at 05/25/2023 10:38AM
The issue has been identified and a fix has been applied. Developers are now monitoring the situation.
INVESTIGATING
over 2 years ago - at 05/25/2023 10:09AM
A scheduler issue is affecting Piano VX in the EU region since 08:50 AM UTC. Piano VX and ID emails are currently not going out and user synchronisation through Elasticsearch is delayed. Developers are investigating the issue and the impact.
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