Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major
June 02, 2023 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

Since yesterday morning, we are experiencing delays in the generation of some Dashboard scheduled exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/05/2023 07:13AM

The issue has been resolved and all exports have been sent.

IDENTIFIED over 1 year ago - at 06/02/2023 03:50PM

We have fixed the issue. We are now working on sending exports.

INVESTIGATING over 1 year ago - at 06/02/2023 07:02AM

Since yesterday morning, we are experiencing delays in the generation of some Dashboard scheduled exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers

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