Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major
June 05, 2023 - Started over 1 year ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently experiencing delays in the generation of some Dashboard scheduled exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - Less than 10%
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/06/2023 07:43AM

The issue has been resolved and all exports have been sent.

IDENTIFIED over 1 year ago - at 06/05/2023 12:47PM

We have fixed the issue. We are now working on sending exports.

INVESTIGATING over 1 year ago - at 06/05/2023 08:05AM

We are currently experiencing delays in the generation of some Dashboard scheduled exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - Less than 10%

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