Outage in Piano Software

[ID] [US] Reset password emails are delayed

Resolved Minor

July 14, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We have noticed that ID reset password emails are delivered with significant delay on our US environment - we are currently investigating the issue.

Components affected

Piano Software Piano ID and VX transactional Emails Piano Software US - id.piano.io

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/14/2023 11:45AM

This incident has been resolved.

MONITORING almost 2 years ago - at 07/14/2023 11:19AM

We have discovered and resolved the issue. Password reset email delivery is now operating normally.

INVESTIGATING almost 2 years ago - at 07/14/2023 10:57AM

We have noticed that ID reset password emails are delivered with significant delay on our US environment - we are currently investigating the issue.

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