Outage in Piano Software

Elevated API Errors [US region]

Resolved Minor

August 23, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Piano platform is experiencing an elevated level of errors and degraded performance for Piano ID and VX publisher API. Our engineers are currently looking into the issue.

Components affected

Piano Software API Endpoints - US - api.piano.io Piano Software US - id.piano.io

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/23/2023 01:53PM

The incident has been resolved.

INVESTIGATING over 1 year ago - at 08/23/2023 12:32PM

Piano platform is experiencing an elevated level of errors and degraded performance for Piano ID and VX publisher API.

Our engineers are currently looking into the issue.

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - 7 days ago

Publisher dashboard login issues (US region) - 8 days ago

[Piano Analytics] Potential interface availability issues - 14 days ago

[Piano Analytics] Delay in real-time data - 14 days ago

[Piano Analytics] Delay in real-time data - 21 days ago

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