Outage in Piano Software

Composer and subscription log reporting issues

Resolved Minor
October 03, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Currently subscription log exports are failing. In Composer reporting, new data is not populating for Flow and Conversion reports in some applications. Split test report data is is currently not populating for all applications. Our developers have identified the issues and are working on a fix.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/03/2023 07:28PM

This incident has been resolved.

The subscription reports are generated normally.

MONITORING about 1 year ago - at 10/03/2023 05:48PM

A fix has been implemented by our developers.

We are closely monitoring and making sure subscription reports and experience names are fetched normally.

IDENTIFIED about 1 year ago - at 10/03/2023 01:51PM

Currently subscription log exports are failing. In Composer reporting, new data is not populating for Flow and Conversion reports in some applications. Split test report data is is currently not populating for all applications.

Our developers have identified the issues and are working on a fix.

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