Outage in Piano Software

Dashboard login is not operational.

Resolved Major
October 30, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The dashboard pages are not loading for users that are not currently logged to the platform, we're currently investigating this issue.
Components affected
Piano Software Piano Analytics Dataflow Exports – Delta Piano Software Piano ESP Dashboard - Asia - esp-ap.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io Piano Software Piano Analytics Interfaces Availability - Delta Piano Software Piano Insight Dashboard Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software Piano Analytics Exports - Delta Piano Software Piano ESP Dashboard - US - esp.piano.io Piano Software Piano DMP Dashboard Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Piano ESP Dashboard - Europe - esp-eu.piano.io Piano Software Piano Content Dashboard Piano Software Piano ESP Dashboard - Australia - esp-au.piano.io Piano Software Publisher Dashboard - US - https://dashboard.piano.io
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/30/2023 09:41PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/30/2023 09:10PM

A third-party infrastructure problem has been identified and our development team is addressing the issue with our provider, service is restored.

We will continue monitoring the service.

INVESTIGATING about 1 year ago - at 10/30/2023 08:36PM

The dashboard pages are not loading for users that are not currently logged to the platform, we're currently investigating this issue.

Latest Piano Software outages

[Piano Analytics] Delay in real-time data - 3 days ago
/access/check endpoint not returning correct entitlement info - 3 days ago
[Piano Analytics] Potential interface availability issues - 4 days ago
Elevated errors on VX checkout (US and EU regions) - 10 days ago
[Piano Analytics] Delay in real-time data - 14 days ago

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