Outage in Piano Software
[Activation] Composer and VX access check issues (US)
Resolved MajorIncident Report
Piano's US environment is currently experiencing an incident where clients may experience errors in the Composer dashboard and VX access check is failing. Outside of access checking, Composer experiences are executing normally.
Components affected
Piano Software API Endpoints - US - api.piano.ioOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 04/24/2025 05:27AM
This incident has been resolved.
MONITORING
6 months ago - at 04/23/2025 04:14PM
A fix has been applied and the team are now monitoring the results.
INVESTIGATING
6 months ago - at 04/23/2025 04:10PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 04/23/2025 04:10PM
Piano's US environment is currently experiencing an incident where clients may experience errors in the Composer dashboard and VX access check is failing. Outside of access checking, Composer experiences are executing normally.
Latest Piano Software outages
Sandbox unavailable - 2 days ago
[Piano Analytics] Issue on Data Query 3 - 12 days ago
Partial Access Check Outage - 29 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago
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