Outage in Piano Software
[ESP] Email delivery delays (EU region)
Resolved MinorIncident Report
Piano ESP email delivery may be affected in the EU region due to an incident on the email service provider side. The incident can be monitored here: https://status.mailgun.com/incidents/b60dthm3t8gk
Components affected
Piano Software Piano ESP Email DistributionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 03/18/2025 07:08AM
This incident has been resolved.
MONITORING
over 1 year ago - at 03/17/2025 04:34PM
A mitigation has been put in place by the email service provider. The email processing in the EU region is back to full working behavior.
IDENTIFIED
over 1 year ago - at 03/17/2025 10:12AM
Piano ESP email delivery may be affected in the EU region due to an incident on the email service provider side. The incident can be monitored here: https://status.mailgun.com/incidents/b60dthm3t8gk
Latest Piano Software outages
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[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – US - about 1 month ago
[Email Distribution] – Email and Push Notification Delivery Issues - about 1 month ago
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