Outage in Piano Software

[ESP] Email delivery delays (EU region)

Resolved Minor
March 17, 2025 - Started 8 months ago - Lasted about 21 hours
Official incident page

Incident Report

Piano ESP email delivery may be affected in the EU region due to an incident on the email service provider side. The incident can be monitored here: https://status.mailgun.com/incidents/b60dthm3t8gk
Components affected
Piano Software Piano ESP Email Distribution

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/18/2025 07:08AM

This incident has been resolved.

MONITORING 8 months ago - at 03/17/2025 04:34PM

A mitigation has been put in place by the email service provider. The email processing in the EU region is back to full working behavior.

IDENTIFIED 8 months ago - at 03/17/2025 10:12AM

Piano ESP email delivery may be affected in the EU region due to an incident on the email service provider side. The incident can be monitored here: https://status.mailgun.com/incidents/b60dthm3t8gk

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