Outage in Piano Software
[Activation] API and dashboard errors (AP region)
Resolved MajorIncident Report
Piano VX is currently experiencing issues in the AP region. Clients may notice API errors, delayed responses and inability to access https://dashboard-ap.piano.io. We are investigating the issue.
Components affected
Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Asia - id-ap.piano.io Piano Software API Endpoints - Asia - api-ap.piano.ioOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 04/15/2025 12:26PM
This incident has been resolved.
MONITORING
6 months ago - at 04/15/2025 09:57AM
Our traffic is back up and the team are monitoring the situation. The services were affected between 07:45 - 07:56 UTC and 08:20 - 08:33 UTC.
The cause is related to a 3rd party incident which is described here: https://health.aws.amazon.com/health/status#ec2-ap-northeast-1_1744705274.
INVESTIGATING
6 months ago - at 04/15/2025 08:33AM
Piano VX is currently experiencing issues in the AP region. Clients may notice API errors, delayed responses and inability to access https://dashboard-ap.piano.io. We are investigating the issue.
Latest Piano Software outages
Sandbox unavailable - 2 days ago
[Piano Analytics] Issue on Data Query 3 - 12 days ago
Partial Access Check Outage - 28 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago
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