Outage in Piano Software

[Activation] API and dashboard errors (AP region)

Resolved Major
April 15, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Piano VX is currently experiencing issues in the AP region. Clients may notice API errors, delayed responses and inability to access https://dashboard-ap.piano.io. We are investigating the issue.
Components affected
Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Asia - id-ap.piano.io Piano Software API Endpoints - Asia - api-ap.piano.io
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/15/2025 12:26PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/15/2025 09:57AM

Our traffic is back up and the team are monitoring the situation. The services were affected between 07:45 - 07:56 UTC and 08:20 - 08:33 UTC.

The cause is related to a 3rd party incident which is described here: https://health.aws.amazon.com/health/status#ec2-ap-northeast-1_1744705274.

INVESTIGATING about 1 month ago - at 04/15/2025 08:33AM

Piano VX is currently experiencing issues in the AP region. Clients may notice API errors, delayed responses and inability to access https://dashboard-ap.piano.io. We are investigating the issue.

Latest Piano Software outages

Double opt-in backlog processing (EU ID/VX) - about 11 hours ago
[Piano Analytics] Delay in real-time data - 5 days ago
[Piano Analytics] Delay in generating yesterday's data - 6 days ago
[Piano Analytics] Incident supported by the on-call team - 8 days ago
[Piano Analytics] Incident supported by the on-call team - 13 days ago

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