Outage in Piano Software
[Activation] API and dashboard errors (AP region)
Resolved Major
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Outage Details
Components affected
Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Asia - id-ap.piano.io Piano Software API Endpoints - Asia - api-ap.piano.ioLatest Updates ( sorted recent to last )
This incident has been resolved.
Our traffic is back up and the team are monitoring the situation. The services were affected between 07:45 - 07:56 UTC and 08:20 - 08:33 UTC.
The cause is related to a 3rd party incident which is described here: https://health.aws.amazon.com/health/status#ec2-ap-northeast-1_1744705274.
Piano VX is currently experiencing issues in the AP region. Clients may notice API errors, delayed responses and inability to access https://dashboard-ap.piano.io. We are investigating the issue.
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