Outage in Piano Software
Content Recommendation / Search not returning newest articles
Resolved MajorIncident Report
We are currently experiencing an issue where the search index is not being updated for some clients. This may result in Piano Content returning older articles as backfill. Our engineers are investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 04/08/2025 11:38PM
This incident has been resolved.
MONITORING
7 months ago - at 04/08/2025 09:45AM
The issue has been identified and a fix has been implemented. The search index is in the process of recovery, which may take up to several hours to fully complete.
INVESTIGATING
7 months ago - at 04/08/2025 02:44AM
Previously the issue was limited to the EU region, but the other regions are affected, too. Our engineers are investigating the issue.
IDENTIFIED
7 months ago - at 04/04/2025 10:33AM
The issue has been identified and a fix has been implemented. The search index is already in the process of recovery, which may take up to a couple of hours to fully complete.
INVESTIGATING
7 months ago - at 04/04/2025 09:57AM
We are currently experiencing an issue where the search index is not being updated for some clients. This may result in Piano Content returning older articles as backfill. Our engineers are investigating the issue.
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