Outage in Piano Software

Content Recommendation / Search not returning newest articles

Resolved Major
April 04, 2025 - Started about 2 months ago - Lasted 5 days
Official incident page

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Outage Details

We are currently experiencing an issue where the search index is not being updated for some clients. This may result in Piano Content returning older articles as backfill. Our engineers are investigating the issue.
Components affected
Piano Software Piano Search Piano Software Piano Content Recommendations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/08/2025 11:38PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/08/2025 09:45AM

The issue has been identified and a fix has been implemented. The search index is in the process of recovery, which may take up to several hours to fully complete.

INVESTIGATING about 1 month ago - at 04/08/2025 02:44AM

Previously the issue was limited to the EU region, but the other regions are affected, too. Our engineers are investigating the issue.

IDENTIFIED about 2 months ago - at 04/04/2025 10:33AM

The issue has been identified and a fix has been implemented. The search index is already in the process of recovery, which may take up to a couple of hours to fully complete.

INVESTIGATING about 2 months ago - at 04/04/2025 09:57AM

We are currently experiencing an issue where the search index is not being updated for some clients. This may result in Piano Content returning older articles as backfill. Our engineers are investigating the issue.

Latest Piano Software outages

Double opt-in backlog processing (EU ID/VX) - 2 days ago
[Piano Analytics] Delay in real-time data - 7 days ago
[Piano Analytics] Delay in generating yesterday's data - 7 days ago
[Piano Analytics] Incident supported by the on-call team - 10 days ago
[Piano Analytics] Incident supported by the on-call team - 14 days ago

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