Outage in Piano Software

[EU] Piano ID templates not loading in Dashboard

Resolved Minor
February 02, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

Piano dashboard on EU environment is experiencing some internal errors for loading Piano ID templates. The display of templates for end users is not affected. Our engineers are currently looking into the issue.
Components affected
Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/02/2024 03:59PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/02/2024 02:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 02/02/2024 10:13AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 02/02/2024 10:06AM

Piano dashboard on EU environment is experiencing some internal errors for loading Piano ID templates. The display of templates for end users is not affected. Our engineers are currently looking into the issue.

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