Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
August 08, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data collection on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/08/2024 03:40PM

The issue has been resolved and the delay in real-time is catching up. No data was lost.
Scheduled exports will be sent once the data is ready.

IDENTIFIED 5 months ago - at 08/08/2024 12:09PM

The origin of the issue has been found.
No data was lost. Up to 5% of data may be delayed by a few minutes. Our technical team is still working to resolve the issue. We apologize for any inconvenience caused.

INVESTIGATING 5 months ago - at 08/08/2024 09:35AM

We are currently experiencing a delay in real-time data collection on Piano Analytics.

Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

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