Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
August 09, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data collection on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/09/2024 01:46PM

The issue has been resolved and the delay in real-time is now catching up. No data was lost.
Scheduled exports will be sent once the data is ready.

INVESTIGATING 5 months ago - at 08/09/2024 01:12PM

We are currently experiencing a delay in real-time data collection on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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