Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
August 19, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data collection on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/19/2024 04:13PM

The issue has been resolved and the delay in real-time has now been caught up. No data was lost.
All scheduled exports have been sent.

INVESTIGATING 5 months ago - at 08/19/2024 12:19PM

We are currently experiencing a delay in real-time data collection on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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