Outage in Piano Software

Occasional user logouts (EU region)

Resolved Minor

September 19, 2024 - Started 5 months ago - Lasted 42 minutes
Official incident page

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Outage Details

A cache misconfiguration resulted into unintended invalidation of some user sessions in a limited set of applications. A fix has been applied, and we are monitoring the results now.

Components affected

Piano Software EU - id.piano.io

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/19/2024 10:34AM

This issue is resolved.

MONITORING 5 months ago - at 09/19/2024 10:10AM

A cache misconfiguration resulted into unintended invalidation of some user sessions in a limited set of applications. A fix has been applied, and we are monitoring the results now.

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