Outage in Piano Software

Limited user mining by custom fields

Resolved Minor
September 19, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

User mining by custom fields is returning limited results (typically 10 results) in some cases when searched in the publisher dashboard. We are investigating the issue.
Components affected
Piano Software Publisher Dashboard - US - https://dashboard.piano.io Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/19/2024 05:13PM

This issue has been resolved.

INVESTIGATING 3 months ago - at 09/19/2024 10:09AM

User mining by custom fields is returning limited results (typically 10 results) in some cases when searched in the publisher dashboard. We are investigating the issue.

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - about 1 hour ago
[Piano Analytics] Delay in real-time data - 3 days ago
/access/check endpoint not returning correct entitlement info - 3 days ago
[Piano Analytics] Potential interface availability issues - 4 days ago
Elevated errors on VX checkout (US and EU regions) - 10 days ago

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