Outage in Piano Software

[Piano Analytics] Incident supported by the on-call team

Resolved Major
December 22, 2024 - Started about 6 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 12/22/2024 01:53PM

The issue has been resolved and all Piano Analytics tools and interfaces are fully available.

We are currently catching up the delay in real-time data retrieval.

INVESTIGATING about 6 hours ago - at 12/22/2024 11:28AM

We are currently experiencing a production incident on Piano Analytics products.

Please excuse us for any inconvenience caused.

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