Outage in Piano Software
/access/check endpoint not returning correct entitlement info
Resolved MajorIncident Report
We have identified that the /access/check endpoint returns empty results even for the users who have entitlement to the resource.
As a result, users cannot access the content that is entitled to them.
Components affected
Piano Software API Endpoints - US - api.piano.io Piano Software API Endpoints - Asia - api-ap.piano.io Piano Software API Endpoints - EU - api-eu.piano.io Piano Software API Endpoints - AU - api-au.piano.ioOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 12/19/2024 04:10AM
This incident has been resolved.
MONITORING
10 months ago - at 12/19/2024 02:42AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 months ago - at 12/19/2024 02:09AM
We have identified that the /access/check endpoint returns empty results even for the users who have entitlement to the resource.
As a result, users cannot access the content that is entitled to them.
Latest Piano Software outages
Sandbox unavailable - 2 days ago
[Piano Analytics] Issue on Data Query 3 - 12 days ago
Partial Access Check Outage - 28 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago
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