Outage in Piano Software
[Piano Analytics] Issue with Activation Insights properties
Resolved Major
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Outage Details
Affected customers - Less than 5%
Latest Updates ( sorted recent to last )
The issue has been resolved. The properties are alimented again in the events.
The root cause of the issue has been identified, and our technical team is actively working on its resolution. This issue affected the properties of the following events: vx.conversion, vx.conversion.offsite, transaction.refund.offsite, subscription.action, and subscription.action.offsite.
We apologize for any inconvenience caused.
Since December 23rd, experience properties (ID, name) have been missing from vx.conversion events, causing the "Experience Turnover" metric and all metrics derived from it to show 0.
This impacts most Out-of-the-Box Boards, which rely on these metrics.
Our technical team is actively working on a fix.
We apologize for any inconvenience.
Affected customers - Less than 5%
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