Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major

March 17, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing delays in the generation of some Dashboard exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Components affected

Piano Software Piano Analytics Exports - Delta

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/17/2025 01:50PM

The issue has been resolved and all exports have been sent.

INVESTIGATING about 1 month ago - at 03/17/2025 09:21AM

We are currently experiencing delays in the generation of some Dashboard exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

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