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An update has been released for the VX and ID double opt-in deactivation flow in the EU environment. This update addresses an issue where some users were not removed after failing to confirm their accounts. As a result, there may be a larger than usual drop in user counts while the backlog is processed.
This change does not affect applications that are not using the double opt-in functionality. It will also not affect users who have already successfully opted in or are within the window to opt in.
Please reach out to support@piano.io if you have any questions.
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