Outage in Piano Software
[Activation] Template preview and thumbnail generation isses
Resolved Minor
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Outage Details
We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:
EU environment: Both the template preview and thumbnail generation services are affected.
US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.
Our team is actively investigating the issue and working to resolve it as soon as possible.
Components affected
Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io Piano Software Publisher Dashboard - US - https://dashboard.piano.ioLatest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 06/18/2025 01:21PM
The team have identified and fixed the issue.
INVESTIGATING
about 7 hours ago - at 06/18/2025 12:04PM
We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:
EU environment: Both the template preview and thumbnail generation services are affected.
US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.
Our team is actively investigating the issue and working to resolve it as soon as possible.
Latest Piano Software outages
[Piano Analytics] Incident supported by the on-call team - 16 days ago
Sandbox: Template preview not loading - 20 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
Double opt-in backlog processing (EU ID/VX) - 29 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago
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