Outage in Piano Software
[Activation] VX email sending delays
Resolved Minor
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Outage Details
We are currently experiencing delays with VX email sending across all environments (US, EU, AP, AU) impacting applications using Mandrill as the email service provider. Our team is actively investigating the issue.
Components affected
Piano Software Piano ID and VX transactional EmailsLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/23/2025 01:23PM
The issue has been identified and resolved.
The incident took place between 08:30 and 11:15 UTC. Our investigation confirmed that email delivery was not affected. The impact was limited to specific internal Mandrill - Piano webhook deliveries, which have now returned to normal functionality.
INVESTIGATING
1 day ago - at 06/23/2025 11:31AM
We are currently experiencing delays with VX email sending across all environments (US, EU, AP, AU) impacting applications using Mandrill as the email service provider. Our team is actively investigating the issue.
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