Outage in Piano Software

CXense - Delays in ingestion of user profile updates

Resolved Minor

December 03, 2025 - Started about 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

We have identified an issue affecting the ingestion of user profile updates, causing processing delays. Our engineering team has implemented remediation measures, and we are currently working to process the backlog of delayed updates.

Components affected

Piano Software API Endpoints - cxense - api.cxense.com

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/04/2025 03:46PM

This incident has been resolved.

MONITORING about 2 months ago - at 12/03/2025 09:39PM

We continue to monitor the situation.

IDENTIFIED about 2 months ago - at 12/03/2025 09:14PM

Backlog of delayed updates have been processed. We continue to monitor the situation.

IDENTIFIED about 2 months ago - at 12/03/2025 08:15PM

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