Outage in Piano Software
CXense - Delays in ingestion of user profile updates
Resolved MinorIncident Report
We have identified an issue affecting the ingestion of user profile updates, causing processing delays. Our engineering team has implemented remediation measures, and we are currently working to process the backlog of delayed updates.
Components affected
Piano Software API Endpoints - cxense - api.cxense.comNeed to monitor Piano Software outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 12/04/2025 03:46PM
This incident has been resolved.
MONITORING
8 days ago - at 12/03/2025 09:39PM
We continue to monitor the situation.
IDENTIFIED
8 days ago - at 12/03/2025 09:14PM
Backlog of delayed updates have been processed. We continue to monitor the situation.
IDENTIFIED
9 days ago - at 12/03/2025 08:15PM
We have identified an issue affecting the ingestion of user profile updates, causing processing delays. Our engineering team has implemented remediation measures, and we are currently working to process the backlog of delayed updates.
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