Outage in Piano Software

Piano service disruption due to Cloudflare outage

Resolved Major

December 05, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side. As a result, clients may also experience difficulties logging into Piano dashboards. Our team is actively monitoring the situation. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. For reference: https://www.cloudflarestatus.com/

Components affected

Piano Software API Endpoints - US - api.piano.io Piano Software Publisher Dashboard - US - https://dashboard.piano.io Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software API Endpoints - Asia - api-ap.piano.io Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software API Endpoints - AU - api-au.piano.io Piano Software API Endpoints - EU - api-eu.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/05/2025 09:30AM

This incident has been resolved.

MONITORING about 2 months ago - at 12/05/2025 09:17AM

Cloudflare has fixed the issue on their end (https://status.piano.io/incidents/43r64rw52s5x), and we are now observing incoming requests on our systems again. We will continue to monitor the situation and provide updates if anything changes.

IDENTIFIED about 2 months ago - at 12/05/2025 09:10AM

We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side.
For reference: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

IDENTIFIED about 2 months ago - at 12/05/2025 09:02AM

We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side. As a result, clients may also experience difficulties logging into Piano dashboards. Our team is actively monitoring the situation.

We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.

For reference: https://www.cloudflarestatus.com/

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