Outage in Pineapple Network

Multiple Sites

Resolved Minor
November 11, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 148-160 Albert Road 63 Stead Street 126 Bank Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/11/2025 12:48PM

This incident has been resolved

MONITORING about 1 month ago - at 11/11/2025 11:52AM

All services are back online after the area/street power outage.

IDENTIFIED about 1 month ago - at 11/11/2025 11:23AM

Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

INVESTIGATING about 1 month ago - at 11/11/2025 10:58AM

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

148-160 Albert Road
63 Stead Street
126 Bank Street

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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