241 City Road, Southbank

The issue is now fully resolved and stable for more than 5 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.

Again switches back to normal, we are monitoring the status.

Electrician is troubleshooting again causing some equipment goes down. We will update the status here.

After electricin fix their circuit breaker now device is recovered and services back to normal. We will monitor this for some period.

An electrician is actively repairing the circuit breaker affecting the DGtek's network equipment.

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.