Outage in Pineapple Network
241 City Road, Southbank
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/14/2025 07:55AM
The issue is now fully resolved and stable for more than 5 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
MONITORING
4 months ago - at 11/14/2025 03:32AM
Again switches back to normal, we are monitoring the status.
MONITORING
4 months ago - at 11/14/2025 02:04AM
Electrician is troubleshooting again causing some equipment goes down. We will update the status here.
MONITORING
4 months ago - at 11/14/2025 12:48AM
After electricin fix their circuit breaker now device is recovered and services back to normal. We will monitor this for some period.
IDENTIFIED
4 months ago - at 11/13/2025 10:58PM
An electrician is actively repairing the circuit breaker affecting the DGtek's network equipment.
INVESTIGATING
4 months ago - at 11/13/2025 12:04PM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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