Outage in Pineapple Network

250 Elizabeth Street, 3000

Resolved Minor

January 31, 2026 - Started 8 days ago - Lasted 2 days
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/02/2026 02:11AM

Our technician had replaced a faulty device which was causing the outage. Issue is resolved now and services should be working as usual.

IDENTIFIED 6 days ago - at 02/02/2026 12:35AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 02/01/2026 07:29AM

Field Technician will be visiting the site on Monday, 2nd February, to further investigate the issue and ensure it is addressed as quickly as possible.

INVESTIGATING 8 days ago - at 01/31/2026 02:52AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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