Outage in Pinpoint

Investigating Missing Records

Resolved Minor

November 28, 2025 - Started 3 months ago - Lasted 2 days
Official incident page

Incident Report

We’re currently investigating reports of missing records (including interviews, comments, messages and scorecards) as a result of the earlier reported infrastructure incident. The platform is operating normally, and no further service disruption is expected. Our team is actively working to identify and restore the affected data. We’ll provide updates as soon as we have more information. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/30/2025 07:30PM

We have identified the missing records within the platform and restored the affected data.

If you have any questions or require assistance please reach out to our support team via the in-app chat function

INVESTIGATING 3 months ago - at 11/28/2025 12:03PM

We’re currently investigating reports of missing records (including interviews, comments, messages and scorecards) as a result of the earlier reported infrastructure incident. The platform is operating normally, and no further service disruption is expected.

Our team is actively working to identify and restore the affected data. We’ll provide updates as soon as we have more information. Thank you for your patience.

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