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Outage in Planet DDS

Cloud 9 and Denticon - Eligibility and Claims Performance Degradation

Resolved Minor
December 10, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/10/2025 03:19PM

Through internal testing, we have observed recovery of all DentalXChange related functionality across both Denticon & Cloud 9. This incident has now been resolved.

MONITORING 2 months ago - at 12/10/2025 02:59PM

DentalXChange is reporting the issue has been mitigated. Our internal team is observing gradual recovery of DentalXChange services, however we are continuing to test before we are able to confirm full functionality has been restored.

MONITORING 2 months ago - at 12/10/2025 02:30PM

Our team is continuing to actively monitoring the status of the DentalXChange outage.

MONITORING 2 months ago - at 12/10/2025 01:56PM

Our team is actively monitoring the status of the DentalXChange outage.

MONITORING 2 months ago - at 12/10/2025 01:31PM

Our team is actively monitoring the status of the DentalXChange outage.

MONITORING 2 months ago - at 12/10/2025 01:05PM

Our team is actively monitoring the status of the DentalXChange outage.

MONITORING 2 months ago - at 12/10/2025 12:50PM

Our team is actively monitoring the status of the DentalXChange outage.

MONITORING 2 months ago - at 12/10/2025 12:32PM

We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

INVESTIGATING 2 months ago - at 12/10/2025 12:14PM

We are actively monitoring the reported outage by DentalXChange (https://statushub.dentalxchange.com/ns/appstatus)

INVESTIGATING 2 months ago - at 12/10/2025 11:51AM

We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

Latest Planet DDS outages

Denticon & Cloud 9 - Partner Service (DentalXChange) Service Disruption Impacting Claim Handling - 10 days ago
[XVWeb] - Slowness to Load Images- Service Performance Degraded - about 1 month ago
Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange) - 2 months ago
www.planetdds.com - Service Outage - 2 months ago
Denticon - Edit Patient UI- Service Performance Degraded - 3 months ago

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