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Outage in Planet DDS

Denticon - Edit Patient UI- Service Performance Degraded

Resolved Minor
November 20, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently experiencing degraded performance with the Edit Patient UI for some clients. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/20/2025 03:40PM

Issue has been resolved. We will continue to monitor.

IDENTIFIED 3 months ago - at 11/20/2025 03:34PM

We have identified a potential fix that is getting deployed.

IDENTIFIED 3 months ago - at 11/20/2025 03:23PM

We are actively investigating the performance degradation of Denticon's Patient Edit UI.

INVESTIGATING 3 months ago - at 11/20/2025 03:05PM

We are actively investigating the performance degradation of Denticon's Patient Edit UI.

INVESTIGATING 3 months ago - at 11/20/2025 02:47PM

We’re currently experiencing degraded performance with the Edit Patient UI for some clients. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

Latest Planet DDS outages

Denticon & Cloud 9 - Partner Service (DentalXChange) Service Disruption Impacting Claim Handling - 10 days ago
[XVWeb] - Slowness to Load Images- Service Performance Degraded - about 1 month ago
Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange) - 2 months ago
Cloud 9 and Denticon - Eligibility and Claims Performance Degradation - 2 months ago
www.planetdds.com - Service Outage - 2 months ago

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