Outage in Planet DDS
Performance degradation when accessing Denticon
Resolved MinorIncident Report
We’re currently experiencing degraded performance with Denticon. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/10/2025 04:45PM
This incident has been resolved.
MONITORING
3 months ago - at 11/10/2025 04:39PM
We have completed roll out of the fix and services should be functioning normally at this time. Customers will need to log out and log back in if they are still seeing issues.
IDENTIFIED
3 months ago - at 11/10/2025 04:27PM
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
IDENTIFIED
3 months ago - at 11/10/2025 04:02PM
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
IDENTIFIED
3 months ago - at 11/10/2025 03:49PM
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
IDENTIFIED
3 months ago - at 11/10/2025 03:33PM
We have identified a potential fix for the issue and are working on applying it to the affected customers.
IDENTIFIED
3 months ago - at 11/10/2025 03:17PM
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
IDENTIFIED
3 months ago - at 11/10/2025 03:04PM
The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
IDENTIFIED
3 months ago - at 11/10/2025 02:47PM
The issue has been identified, and a fix is currently being implemented. Initial testing indicates service recovery, and we will continue to closely monitor system performance to ensure full resolution.
INVESTIGATING
3 months ago - at 11/10/2025 02:30PM
We’re currently experiencing degraded performance with Denticon. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
Latest Planet DDS outages
Denticon & Cloud 9 - Partner Service (DentalXChange) Service Disruption Impacting Claim Handling - 10 days ago
[XVWeb] - Slowness to Load Images- Service Performance Degraded - about 1 month ago
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www.planetdds.com - Service Outage - 2 months ago
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