Azure Service Degradation – Causing performance impact on Denticon and Apteryx

The incident has been resolved, with no issues observed on Denticon or XVWeb.

We are observing full recovery of Denticon and XVWeb at this point. We will continue to monitor closely.

Microsoft is still mitigating the issue, and we are seeing signs of recovery across their infrastructure.
XVWeb: A workaround has been implemented to bypass the affected Azure service, and XVWeb is now fully operational.
Denticon: We are observing continued improvements, and full recovery is in progress.
We will continue to monitor the situation and provide updates as they become available.

Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.

Microsoft is actively mitigating the issue. We will continue to provide updates as they become available.

In the meantime, Denticon Backup is available to retrieve today's appointment details and routing slip reports via https://backup.denticon.com/Account/Login

We are actively monitoring the Azure service and working with Microsoft to resolve the issue. Updates will be provided as more information becomes available.

Denticon and XVWeb:
Users who are already logged in should not be impacted. New or returning users may experience difficulties accessing the application, including the login page and slower overall performance.

Thank you for your patience and understanding.

We’re currently experiencing degraded performance with our partner service Azure which might impact Denticon and Apteryx applications.
Our team is actively working with Microsoft Azure to restore service back to normal operation.