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This incident has been resolved.
The workaround has been applied, and we are observing recovery of the sites. Our team will continue to monitor the situation.
Our team is implementing a workaround that is expected to take approximately 20 minutes to complete.
The root cause has been confirmed to be related to an ongoing issue with AWS - Partner Service.
Our team has identified a potential workaround and is currently testing it to restore normal operations.
We will provide an update once the workaround has been applied and verified.
We are currently investigating reports of login problems and slow performance on few Cloud9 Sites.
Our team is working to identify the cause and restore full access as quickly as possible.
Updates will be shared as more information becomes available.
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