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Outage in Planet DDS

[Incident] - [ DENTICON] - External API Services Performance Degraded

Resolved Minor
August 25, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently experiencing degraded performance with External API services. We apologize for any inconvenience. Our team is actively working to resolve the issue and restore normal speed and reliability. We really appreciate your patience and understanding while we get things back on track.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/25/2025 03:03PM

The team has successfully identified and implemented a permanent solution. We've closely monitored system behavior over the past 15 minutes, and all indicators suggest the issue has been resolved.

INVESTIGATING 10 months ago - at 08/25/2025 03:00PM

The team has successfully identified and implemented a permanent solution. We've closely monitored system behavior over the past 15 minutes, and all indicators suggest the issue has been resolved.

INVESTIGATING 10 months ago - at 08/25/2025 12:49PM

We’ve mitigated the immediate impact of the slowdown, and most requests should now be served correctly. Our team is continuing to investigate the root cause and exploring alternate solutions to fully restore normal operations. Thank you for your patience—we’ll share further updates as soon as we can.

INVESTIGATING 10 months ago - at 08/25/2025 12:09PM

We’re currently experiencing degraded performance with External API services. We apologize for any inconvenience. Our team is actively working to resolve the issue and restore normal speed and reliability. We really appreciate your patience and understanding while we get things back on track.

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