Denticon - Patient Communication & External API subscriptions/webhook service degredation

This incident has now been resolved and full functionality has been restored.

A fix has been implemented and we are monitoring Patient Communications. We have identified a fix for External API subscriptions/webhooks, validating it and expect to be able to release it in approx the next 30-60 minutes.

Outbound messaging from Denticon Patient Communications should start to see recovery. We are continuing to work on a fix for the External API 'Subscriptions' API

We believe we have identified the underlying issue and implementing steps to mitigate, and then validate the fix.

We are continuing to investigate this issue to try and identify steps to mitigate

We are continuing to investigate this issue to try and identify steps to mitigate

We are continuing to investigate this issue.

We are continuing to investigate this issue and will provide a further update in 15 minutes.

We are continuing to investigate this issue and will provide a further update in the next 15 mins.

We are continuing to investigate this issue and will provide a further update in the next 15 minutes.

We are continuing to investigate this issue and will provide a further update in 15 minutes.

We’re currently experiencing an issue with both Denticon Patient Communications outbound messaging and External API 'subscriptions' (webhook) APIs, resulting in degraded performance for some users. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. We will provide an update in 15 minutes.