Outage in Planet DDS

Campaign Messages Not Being Sent

Resolved Major

April 10, 2026 - Started 9 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.

Components affected

Planet DDS Patient Communication

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 04/10/2026 09:58PM

We are continuing to monitor, but can confirm that all messages (on-demand and scheduled campaigns) are being processed and sent successfully at this time.

MONITORING 9 days ago - at 04/10/2026 08:19PM

We have implemented a fix and are seeing recovery of scheduled campaign messages (email + SMS) being sent.
We are continuing to monitor and expect all messages scheduled during this incident to be sent within the next 60 minutes.

IDENTIFIED 9 days ago - at 04/10/2026 03:33PM

We have identified the issue and are beginning steps to mitigate.
On-demand messages are still being sent successfully.

INVESTIGATING 9 days ago - at 04/10/2026 02:14PM

We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent.
On-demand messages are still being sent successfully.

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