Outage in Planet DDS
Users Unable to Login to Legwork
Resolved MinorIncident Report
We are currently investigating reports of some users being unable to login to Legwork.
Our Engineering Teams are engaged and investigating.
Components affected
Planet DDS Patient EngagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 04/27/2026 05:47PM
All accounts affected by the change have been restored, and all users should once again be able to login.
IDENTIFIED
13 days ago - at 04/27/2026 05:01PM
The root cause of the issue has been identified as a change made within the payment processor for the affected customers, which caused some user accounts to become archived (leading to users being unable to login).
Our Engineering Teams are working with the payment processor to restore these accounts.
INVESTIGATING
13 days ago - at 04/27/2026 04:43PM
We are currently investigating reports of some users being unable to login to Legwork.
Our Engineering Teams are engaged and investigating.
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