Outage in Planet DDS
Legwork - Patient Engagement Service Outage
Resolved MajorIncident Report
We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.
Components affected
Planet DDS Patient EngagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/06/2026 03:54PM
Issue has been resolved and services have been resolved. We will continue to monitor.
IDENTIFIED
4 days ago - at 05/06/2026 03:40PM
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
IDENTIFIED
4 days ago - at 05/06/2026 03:04PM
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
IDENTIFIED
4 days ago - at 05/06/2026 02:35PM
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
IDENTIFIED
4 days ago - at 05/06/2026 02:13PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 05/06/2026 01:57PM
Our engineering team is continuing to investigate this issue.
INVESTIGATING
4 days ago - at 05/06/2026 01:41PM
Our engineering team are continuing to investigate this issue and look mitigation approaches.
INVESTIGATING
4 days ago - at 05/06/2026 01:23PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 05/06/2026 01:07PM
Our engineering team is continuing to investigate this issue.
INVESTIGATING
4 days ago - at 05/06/2026 12:51PM
We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.
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