Outage in PlanGrid

Autodesk Online Store

Resolved Minor
April 21, 2025 - Started 7 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating a service disruption caused by a third-party service provider that is affecting where customers are unable to make purchases from the Autodesk Online Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 04/22/2025 02:38AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING 7 days ago - at 04/22/2025 01:15AM

We are monitoring the status of the solution implemented by the third-party service provider to address the issue where customers were unable to make purchases from the Autodesk Online Store in the European Union region. We will provide an update within 2 hours or sooner if we have more information to share.

MONITORING 7 days ago - at 04/21/2025 11:00PM

We are monitoring the status of the solution implemented by the third-party service provider to address the issue where customers were unable to make purchases from the Autodesk Online Store in the European Union region. We will provide an update within 2 hours or sooner if we have more information to share.

MONITORING 7 days ago - at 04/21/2025 10:00PM

We are monitoring the status of the solution implemented by the third-party service provider to address the issue where customers were unable to make purchases from the Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 7 days ago - at 04/21/2025 09:01PM

We are monitoring the status of the solution implemented by the third-party service provider to address the issue where customers were unable to make purchases from the Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 7 days ago - at 04/21/2025 07:36PM

We have identified the source of the problem that is affecting where customers are unable to make purchases from the Autodesk Online Store in the European Union region. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 04/21/2025 07:03PM

We are investigating a service disruption caused by a third-party service provider that is affecting where customers are unable to make purchases from the Autodesk Online Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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